Bahnhofplatz 12
CH-8001 Zurich
T +41 44 2 155 155
info@zurichdental.ch
Tobias Fluck
Rotbuchstrasse 46
8037 Zurich
toweb GmbH
toweb.ch
The legal relationships between the dentist and the patient are of a private nature. In the case of treatment at the expense of health, IV and accident insurance, the corresponding statutory provisions of the respective care also apply.
The dental documentation, in particular the patient files, examination findings and other records are the property of ZurichDental. It will be kept by ZurichDental for the patient and made available exclusively to the dentists and assistants treating the patient on its premises and used for invoicing, debt collection (Zaala AG, Creditreform) and patient information. The X-ray images are the property of the patient, provided they have been paid for. On request, copies of the patient file and the original X-ray images will be sent exclusively to the patient with regard to data protection. The practice's retention period for patient files, including x-rays, is 20 years, after which dormant documents are destroyed in accordance with data protection regulations. Data of patients who book appointments online are uploaded to a protected server of Martin Engineering AG, Nänikon.
Agreed dental or dental hygiene treatment appointments are fixed appointments. The treatment times as well as the staff and the infrastructure are kept free for the respective patient alone. If the appointment cannot be kept by the patient, the practice has at least 48 hours, ie. at least 2 working days before the agreed appointment by telephone to inform them of their inability to attend. Appointments that are forgotten or not canceled in good time will be booked in accordance with the applicable tariff, Section 4014/4013 or 4.0140/4.0130 (missed session per 15 minutes at the dentist or dental hygiene) will be charged if they cannot be allocated elsewhere. Furthermore, the practice cannot assume the individual risk of failure of sudden illness or occupational disability for all patients. The costs for the missed session can usually be canceled on presentation of a valid medical certificate. You can cancel appointments outside of practice opening hours using the contact form on our website zurichdental.ch and by email info@zurichdental.ch up to 48 hours before the appointment in writing.
Invoices are to be paid in full within 20 days of receipt. In the event of late payment, CHF 30 per reminder (2 reminders) will be charged after a free payment reminder. If payment is still not made, the case will be handed over to Creditreform or ZAALA. The fee is then an additional CHF 150. Data is then forwarded to the relevant authorities, insurance companies and courts.
Monthly installment payments can be agreed if they are expressly requested before the start of treatment. An interest rate of 9.9% is charged on agreed partial payments. If the installment payment is delayed, the entire amount is due immediately.
According to the case law of the Federal Supreme Court, dental work in the legal sense constitutes an order in accordance with Art. 394 ff of the Swiss Code of Obligations. This means that the activities of the dentist must be based on the generally known and recognized rules of dentistry. This also means that the success of the treatment cannot be guaranteed. This regulation also applies in the area of dental care under social security law (e.g. UVG or KVG) and even if the insurance company issues instructions for the treatment of the patient. Malpractice occurs when the dentist clearly breaches his duty of care. This is the case if he neglects valid dental knowledge or ignores recognized rules of dental science. In unclear cases, such as material fatigue or premature aging of the restoration, the practice management will decide on a goodwill replacement on a case-by-case basis.
Photo, X-ray and video recordings can be used anonymously for training and advertising purposes. If this is not desired, the box “I do not agree to the use of my recordings” can be ticked on the registration form when registering.
The protection of your personal data is important to us, Zurich Dental. This privacy policy informs you about how we collect, use, store and protect your personal data when you use our services and visit our website.
We are responsible for the collection and processing of your personal data:
Zurich Dental
Bahnhofplatz 12
8001 Zurich
044 215 51 55
info@zurichdental.ch
www.zurichdental.ch
We collect personal data if you provide it to us voluntarily, e.g. when you register for an appointment, contact us via the contact form on our website or use our online services.
The personal data that we collect includes, among other things
We use your personal data for the following purposes:
We only store your personal data for as long as is necessary to fulfil the above-mentioned purposes or as long as we are legally obliged to do so. As a rule, data is stored for the duration of the dental treatment and beyond in accordance with the statutory retention periods (e.g. 20 years for patient files).
We only pass on your personal data to third parties in the following cases:
Our website uses cookies to analyse the use of the website and to improve the user experience. Cookies are small text files that are stored on your device. You can control and prevent the use of cookies in your browser by changing the appropriate settings. Please note that certain functions of the website may not be available without cookies.
We also use web analysis tools to analyse the use of our website (e.g. Google Analytics). These tools collect information about how visitors use our website, which pages are accessed and how long the visit lasts. The data collected is anonymised.
Buttons ("social media plugins") may be placed on this website that establish contact with the servers of social networks (Facebook, X, Instagram, TicToc, etc.). By clicking on one of these buttons, necessary data such as IP address, visit to the website, etc. are transmitted to the respective operator of the social network.
You have the option of subscribing to our newsletter via our website. Data that you provide to the dental practice, in particular your e-mail address and your name, can be used for the regular dispatch of our newsletter. The newsletter is sent either directly by the dental practice or by a specialised company. You can unsubscribe from the newsletter at any time (via the link in the newsletter or on the website). You can also inform us of this by e-mail or using the contact details provided in the legal notice. The personal data will remain with our dental practice and, if applicable, with the company commissioned to send the newsletter for as long as you have subscribed to the newsletter.
Based on the Data Protection Act, you have various rights, such as the right to information. To assert your rights, please contact the dental practice. We will be happy to provide you with further information in this regard.
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration. This includes, amongst other things, the use of encryption technologies and secure servers.
We reserve the right to amend this privacy policy at any time in order to adapt it to new legal or technical circumstances. The current version of the privacy policy is available on our website.
This Privacy Policy has been prepared in accordance with the applicable data protection laws of Switzerland, in particular the Federal Act on Data Protection (FADP).
30 September 2025
